Terms and Conditions

Cozyio Toys (known as "We") recognises that its customers, users, vistors and others (known collectively or individually as 'You") who uses the website, had signified your acceptance to the terms and conditions, which may be updated by us from time to time without any prior notice to you. You are only authorised to use the website if you agree to abide to these Terms and Conditions. Please read the Terms and Conditions carefully. If you do not agree to these Terms and Conditions, please do not use the website.

1. General Informations
  • We collect personal informations when you make a purchase.
  • If you purchase a product from us, we request certain personally identifiable informations from you through email. You must provide contact informations, such as name, email address, contact no. and mailing address. We use this informations for filling your orders or in any case if we have trouble processing your order, we will use this information to contact you.
  • We do not share, trade or rent your Personal Informations with any third parties except to fulfil products you requested for, which we have your permission.

2. Making a Purchase
  • All prices are quoted in Singapore dollars.
  • All prices reflected are exclusive of delivery charges.
  • All prices stated are fixed and non-negotiable.
  • Please place your order to Cozyio Toys via email to sales@cozyiotoys.com, through 'Order Now'. Refer to 'How To Order' section for details.
  • It is important that you ensure the item code and quantities of your intended purchase are accurate as no changes or cancellations will be allowed after order confirmation. We will not bear the responsibility for any incorrect item(s) purchased if item(s) are incorrectly indicated in your order placement email.
  • Please note that all product images are displayed for illustration only and the colour may differ slightly from the actual products.
  • All items are ready stock, however limited in quantity. We operate in 'First Payment Received, First Served' basis. Should your intended purchase item(s) turn out to be out of stock after payment was made, we will refund you the amount in full.
  • Availability and total cost (product(s) and applicable delivery charges) will be informed to you in a reply/order confirmation.
  • Orders will be processed only after full payment is received.

3. Making Payments

  • You can make payment via ATM transfer or Internet Banking.
  • Please transfer to our bank account :-  POSB Savings Account : 030 -- 12397 -- 2
  • For International customers, we do accept payment via Credit Cards or PayPal. For this option, a payment request will be sent to your email together with the email confirmation of your order.
  • Please make the payment within 2 days upon receiving our email confirmation of your order. Otherwise your order will be voided and you will have to place a new order again.
  • Once payment is made, kindly email us your payment details so that we can track your payment and expedite the delivery of your order.
    • For payment made through Internet Banking, please indicate your nick, date of transfer and transaction reference.
    • For payment made through ATM transfer, please state the transaction reference, date and time of transfer
    • For payment made with Credit Cards or PayPal, please provide us with the transaction reference.
  • No refund / cancellation upon payment is made.
  • Full refund will be given should your item(s) ordered be out of stock.

4. Delivery
  • Goods will be thoroughly inspected by us before delivery.
  • For local postage service, a flat fee of S$2.50 is applicable for Singpost Normal Mail. Please be informed that for orders sent by Singpost Normal Mail, Little Cozyio shall not in any case be liable for any loss of package. As such, courier service is highly recommended as tracking option will be available.
  • For delivery within Singapore island, a delivery charge of $5.00 is applicable. This surcharge will be waived for orders above S$100.00. If your choose to do self collection, this delivery charge of S$5.00 will be waived.
  • For shipment outside Singapore, the shipping charges will be dependent on the country to ship to. Kindly drop us an email to sales@cozyiotoys.com for international shipment charges.
  • We aim to dispatch the order(s) within 2-3 working days once payment is received. You will receive your order(s) within 2-3 working days once it is sent out.
  • Kindly ensure the mailing address information provided is accurate. Any additional charges incurred due to incorrect mailing address provided will be borne by the buyers.
  • Little Cozyio will not be responsible for items lost, stolen or damaged in the shipping process. 

Cozyio Toys reserves the right to amend these terms and conditions at any point in time without prior notice.